Lianne Graham

Practice Administration and Accounts

My role includes answering calls, helping patients with queries, booking appointments and covering reception when Tom is off. I am also in the process of taking over the accounts for the business.

How long have you been with the company?

I am a newcomer to Hearing Check, I started here at the end of March 2021.

What makes you want to come to work?

The practice is like a happy little family. Everyone is welcoming and friendly and always willing to help. I love learning about the business every day and being able to help patients more and more as time goes on.

What do you enjoy most about your job?

I have always loved working with numbers, so my favourite part of my job is the accounts. I also really enjoy speaking to our patients and getting to know them better.

How do you help make your customers smile?

I think it is really important to listen to people and understand what they need from me. I always make sure to be polite and smile when I speak to someone and always go the extra mile to help them out.